CAREERS

Vermeer Heartland started as a single dealership with three employees in 1980 and has since grown to include five locations with over 90 dedicated team members. Our commitment to customers remains the cornerstone of how we do business. The Vermeer Heartland team is intentional about creating an inclusive and diverse work environment that is welcoming to all employees. We strive to cultivate a team that values unique ideas and perspectives. We value our employees and the important work they do, so we offer comprehensive insurance options, paid time off, profit sharing and more.

Are you ready to take your career to the next level? Our team is currently seeking a Wash/Detail Tech to perform a variety of duties related to day-to-day clean, prep and detail equipment for service and sales. If you’re ready to contribute to the efficient, safe and profitable operation of the parts, service and sales departments, we would like to hear from you!

Clean and Detail Equipment:

Independently perform thorough cleaning/degrease of equipment when/where necessary based on workorder instructions.
Prep and detail equipment to include masking, touch-up painting, track, tire and vinyl rejuvenation.
Prepare and take photos for new and used equipment postings.
Installation and removal of decals
Responsible for accurate and timely recording of time, job codes, repair description, parts, supplies along with required customer and equipment information on work orders and other documentation.
Proficiently use personal and Heartland provided tools and equipment such as; hand tools, pressure washer, hoses, brushes, hose making machine and other equipment.
Clean and detail company vehicles and equipment as required.

Other Duties:

Perform daily forklift inspection.
Perform daily cleaning and organization of work area and other assigned areas.
Keep lot organized and clean.
Operate forklift to load and unload shipments of parts and equipment.
Light mechanical repairs when needed
Facility upkeep, maintenance and repair as assigned.
Cleaning of service shop and emptying of trash.

Customer Service:

Build rapport with customers and establish self and VHL as trusted advisors and present a professional image to customers, guests and community.
Listen and understand customer needs. Work to ensure that customer needs are met. Make recommendations to customer to enhance their customer experience.
Prioritize customers to ensure that each customer receives their needed service in a time period and manner that meets their needs.
Customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Make and repair hydraulic hoses using the VHL parts and crimping machine.
Pickup and deliver parts to/from customers/road techs/vendors as needed using VHL delivery vehicle.
Maintain a positive working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
Demonstrate resourcefulness in locating parts to fulfill customer orders timely and efficiently.
Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Takes accountability and pride in quality of work performed. Assumes responsibility for individual rework and actively seeks to reduce their own and others rework.
Acts to enhance the overall customer experience.

Administration, Safety and Training:

Record and document missing, damaged and warranty parts using manufacturer warranty guidelines and systems along with VHL policies and practices.
Participate in online and instructor led training to stay current and learn new industry and product information.
Participate in VHL meetings, department meetings and communications.
Perform all other duties as assigned by management in a professional and efficient manner.
Proactively and timely seeks out job assignments and further guidance and instruction to avoid delays and unproductive time.
Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to VHL Management.
Maintain cleanliness of work area and Heartland property and equipment.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures.

POSITION SKILLS/ABILITIES

Computer proficiency and ability to utilize EBS business operating system.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Demonstrated understanding of mechanical systems, components, and parts along with familiarization and use of associated technical terms.
Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications (CDL is a plus).
Demonstrate people management skills for both internal co-workers and subordinates as well as external customers and suppliers.

EXPERIENCE

1 year of experience wash/detail position or equivalent in a dealership environment preferred.
1 year of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment preferred.

EDUCATION

High School diploma or equivalent preferred.
Formal technical school training a plus.

Parts Manager | La Vergne, TN

Are you ready to take your career to the next level? Our team is currently seeking a Parts Manager that is excited about leading our parts department safely and efficiently. If you are an experienced leader with a strong parts aptitude, we would like to hear from you!

Manage parts department personnel, including team evaluations, problem resolution and other areas as needed.
Manage established parts department processes, including workflow and scheduled tasks, ensuring productivity and efficiency.
Ensure communication between the customer and internal team members is timely and effective, documenting as appropriate.
Lead the implementation of best practices, process improvements and technology advancements.
Build rapport with the parts team and customers, establishing Vermeer Heartland as a trusted advisor.
Enhance the customer experience by understanding and prioritizing customer needs.
Manage all purchase orders, ensuring order accuracy and timeliness.
Maintain the inventory database, including inventory management practices and parts return processes.
Oversee maintenance of the retail sales floor, displays and showroom area in compliance with Vermeer brand standards.

POSITION SKILLS/ABILITIES

Ability to multi-task in a fast-paced environment, working overtime as demand dictates.
Demonstrated understanding of mechanical systems, components, parts and associated technical terms.
Excellent customer service skills with ability to manage customer complaints.
Strong people management skills with ability to maintain both internal and external relationships.
Ability to sit, stand, lift and lower repeatedly for extended periods of time.
Demonstrated proficiency with CDK or equivalent business operating system.
Fluency in verbal and written Spanish is a plus.
Valid drivers license with insurable driving record.

POSITION REQUIREMENTS

2+ years of technical and/or related studies, and/or equivalent work experience.
3-5 years of experience as a parts manager, assistant, sales rep, or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment, or equivalent is preferred.

HDD Specialist - Technician | Washington Court House, OH

Specialize in diagnosing, servicing, and repairing Horizontal Direction Drills and Drilling Fluid Handling Systems.

The HDD Specialist Technician, is assigned a company owned service vehicle equipped to perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The HDD Specialist Technician – I, can work as a generalist or specialize in specific product lines. They work Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

2 to 5 years of experience as a Service Technician or equivalent in a dealership environment.
2 to 5 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software.

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Shop Service Specialist - Technician | Washington Court House, OH

The Shop Service Specialist Technician, will perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in one of our shop locations or in the field at customer facilities or job-sites. The Shop Service Specialist – Technician, can work as a generalist or specialize in specific product lines. works Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

1-3 years of experience as a Service Technician, Field Service or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software a plus

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Grinder/Trencher Specialist - Technician | La Vergne, TN

Specialize in diagnosing, servicing, and repairing Wood Waste Grinders, Track and Rubber Tire Trenchers along with RockSaws, Vibratory Plows.

The Grinder/Trencher Specialist – Technician, Is assigned a company owned service vehicle equipped to perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. They work Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

1-3 years of experience as a Service Technician, Field Service or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software a plus

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Field Service Specialist - Technician | La Vergne, TN

The Field Service Technician I – will primarily be responsible for performing preventive maintenance (PM’s), field campaigns (IK Kits), diagnosis, and repair, along with some minor fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The Field Service Technician I, works Safely and efficiently using a wide variety of tools and instruments along with working knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

2 to 5 years of experience as a Service Technician or equivalent in a dealership environment.
2 to 5 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software.

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

HDD Specialist - Technician | La Vergne, TN

Specialize in diagnosing, servicing, and repairing Horizontal Direction Drills and Drilling Fluid Handling Systems.

HDD Specialist Technician is assigned a company owned service vehicle equipped to perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The Field Service Specialist Technician – I, can work as a generalist or specialize in specific product lines. They work Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

2 to 5 years of experience as a Service Technician or equivalent in a dealership environment.
2 to 5 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software.

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Shop Service Specialist - Technician | La Vergne, TN

The Shop Service Specialist Technician, will perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in one of our shop locations or in the field at customer facilities or job-sites. The Service Specialist Technician – I, can work as a generalist or specialize in specific product lines. works Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

1-3 years of experience as a Service Technician, Field Service or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software a plus

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Preventative Maintenance and Campaign Specialist - Technician | La Vergne, TN

Specialize in performing Preventive Maintenance Inspections and Services on customer equipment under Confidence + contract and installation of campaign update/upgrade kits.

The Preventative Maintenance and Campaign Specialist -Technician – Is assigned a company owned service vehicle specifically equipped for performing preventive maintenance (PM’s), field campaigns (IK Kits), diagnosis, and repair, along with some minor fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The Field Specialist Technician I, works Safely and efficiently using a wide variety of tools and instruments along with working knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Preventive Maintenance / IK Kits:

Primary accountability for completing Conf.+ and other PM’s along with IK Kits that don’t require major time or exceed resource availability.
Follow provided instructions for IK Kits. Notify VHL Service leadership or Mfg. of any variance or discrepancy.
Coordinate with Field Service Supervisor and customer to schedule and complete the work that is due.
Perform routine Preventive Maintenance on equipment per recommended inspection form. Change oil/filters, lubricate, check operations, make adjustments, notate repairs, follow-up as instructed.
Visually inspect equipment for safety, wear and tear, missing, damaged and malfunctioning components and features.
Notate necessary repairs on work orders and advise service management of suggestive selling opportunities.

Telematics:

Leverage the Vermeer and other mfg. web portals for telematics data to assist in scheduling and delivering services.
Ensure that telematics records are up to date and accurate and make adjustments where necessary.
Collaborate with the Telematics Specialist and Service leadership as necessary to improve service delivery efficiency, machine performance, customer experience and lifecycle sales opportunities.

Diagnosis and Repair:

Independently perform diagnosis based on customer complaint and write-up. Apply product knowledge, professional expertise and recommended procedures to observe and listen to operating machinery to detect malfunctions.
Conduct repairs and replacement of components based on diagnosis. Follow recommended practices and procedures in accordance with time standards. Continually checking for other necessary repairs or causes of failure.
Validate equipment operation and run-test machinery as necessary to ensure proper repair and overall operation.
Accepts assignments from service management. Clarifies uncertain or unclear instructions.
Proactively and timely seeks out job assignments and further guidance and instruction to avoid delays and unproductive time.
Utilize personal and Heartland provided tools and equipment such as; hand tools, presses, cranes, fixtures, benches, hose making machine, diagnostic tools, harnesses, pressure gauges, flow meters, etc.
Efficiently uses computer and other electronic testing devises along with diagnostic software and harnesses, cables, etc. to communicate, download, save and send files for internal purposes and OEM diagnostic/warranty requirements.
Able to effectively utilize schematics, diagrams, blueprints and other written instructions for diagnostics, repair and/or installation of equipment and components.
Proficiently use torches, welders, drills/bits, reamers, taps/dies, and other equipment to fabricate and repair equipment and components.

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email, video, audio and face to face.
Interacts closely with Field Service Supervisor and Parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop both product and technical knowledge.

Quality and Safety:

Takes accountability and pride in quality of work performed. Assumes responsibility for individual rework and actively seeks to reduce their own and others rework.
Responsible for accurate and timely recording of time, job codes, repair description, parts, supplies along with required customer and equipment information on work orders and other documentation.
Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.