Vermeer Heartland is a full-service dealer of Vermeer industrial equipment across West Virginia, Southern Ohio, Eastern Kentucky and Eastern Tennessee. What started out as a single dealership with only three employees and has grown to include five locations and over 60 dedicated team members. With decades of experience in sales, parts and service, the folks at Vermeer Heartland offer a wealth of knowledge – not only about Vermeer equipment but also about the industry as a whole. Vermeer Heartland is proud to have a salesforce who connects customers with subcontractors when a job needs to get done. With a robust parts inventory, on-site customer support and knowledgeable salesforce, this is the kind of service folks have come to expect from Vermeer Heartland.
The Service Manager is accountable for the lifecycle experience related to all service, warranty and telematics. They should be an experienced leader, with a strong technical aptitude and the ability to organize, train and supervise personnel. They must be capable of managing the entire service operation including customer relationships, job dispatching, parts requisitioning, personnel, standards of performance and work output to satisfy customer’s service needs. The Service Manager is integral part of the overall management team. Job responsibilities include, but are not limited to the following;
Service Department Oversight:
Service Parts Coordination:
Vermeer Heartland is in search of a Washington Court House, OH based service technician. We are a full-service equipment dealership serving central and southern Ohio. Vermeer is an industry leader in the landscaping, pipeline, organic recycling, utility installation, wood waste processing and tree care industry. We are looking for a dedicated individual who is willing to go the extra step to help grow our service business and continue to satisfy our customers. The service technician will be responsible for repairing and maintaining electric, diesel and gasoline industrial, construction and forestry equipment.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
•Inspects and troubleshoots equipment to assess condition and diagnose repairs.
•Installs, troubleshoots, adjusts, replaces, repairs, and rewires electrical systems and components, such as ignitions, signals, lights, and electrical controls, including computer controlled components
•Adjusts and/or repairs automatic and manual transmissions, differentials, power-take-off drives, clutches, and related drive train components
•Adjusts, disassembles, and repairs or rebuilds drum and disc braking systems, valves, master cylinders, and pneumatic or other hydraulic controls
•Uses welding and cutting equipment to make repairs
•Orders materials and supplies required for maintenance and repair work
•Keeps records of work performed, time and materials used by job
•Performs on-site field repairs to stationary or disabled equipment
•Other duties as assigned.
•Excellent mechanical skills.
•Strong computer skills.
•Excellent customer service skills.
•Ability to assemble and perform maintenance functions on equipment.
•Excellent oral communications and written skills.
•Strong organizational skills.
The Field Service Technician I – will primarily be responsible for performing preventive maintenance (PM’s), field campaigns (IK Kits), diagnosis, and repair, along with some minor fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The Field Service Technician I, works Safely and efficiently using a wide variety of tools and instruments along with working knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.
Job responsibilities include but are not limited to the following:
Preventive Maintenance / IK Kits:
Diagnosis and Repair:
Training and Continuous Improvement:
Quality and Safety: