CAREERS

The Accountant will prepare and maintain financial records to track the organization’s assets, liabilities, profit and loss, tax liabilities, and other related financial activities.

Job responsibilities include but are not limited to the following:

Performs general cost accounting and other related duties for the organization.
Prepares monthly balance sheets, income statements, and profit and loss statements.
Maintains the general ledger.
Codes invoices, sets up new accounts, reconciles accounts, and closes the monthly books.
Reconciles bank accounts at least monthly, verifies deposits, and addresses inquiries from banks.
Reconciles cash disbursement accounts, payroll, customer accounts, and other financial accounts; manages accounts receivable collections.
Verifies and/or completes payment of invoices associated with accounts payable and ensures payments are charged to the appropriate accounts.
Provides outside auditors with assistance; gathers necessary account information and documents to perform annual audit.
Files tax forms with federal, state, and local government agencies.
Coordinates with software vendor to maintain accounting software systems; recommends updates to enhance the accounting software.
Perform payroll functions.
Maintains knowledge of acceptable accounting practices and procedures.
Performs other related duties as assigned.

Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Knowledge of general financial accounting and cost accounting.
Understanding of and the ability to adhere to generally accepted accounting principles.
Ability to correctly prepare sales tax reports.
Proficient with Microsoft Office Suite or similar software, and accounting software.

Education/ Experience

Bachelor’s degree in Accounting, or related field, required.
At least three years of related experience required.

Service Manager | Washington Court House, OH

The Service Manager is accountable for the lifecycle experience related to all service, warranty and telematics. They should be an experienced leader, with a strong technical aptitude and the ability to organize, train and supervise personnel. They must be capable of managing the entire service operation including customer relationships, job dispatching, parts requisitioning, personnel, standards of performance and work output to satisfy customer’s service needs. The Service Manager is integral part of the overall management team.

Job responsibilities include but are not limited to the following:

Service Department Oversight:

Technical Support:

Primary point of contact for technical support, manage customer and internal needs for tech support or direct communications with service specialist via phone, email and other virtual technologies. Including outside engine and component vendor communication and support.
Balance the level of tech support provided with customer need and capability while sustaining and promoting VHL services and offerings. Keeping safety and liability at the forefront.
Recognize and promote recommended maintenance and upsell opportunities.
Collaborate with Service Supervisors on machine diagnosis and needed repairs. Assist and review estimates and quotes. Support Service Supervisors in communicating with customers on quotes and resolve any discrepancies.
Act as initial point of contact for customer dispute or resolution. Manage and escalate issues when necessary to Lifecycle Manager. Support A/R and collections as required.
Participate in and represent VHL with Vermeer corporate personnel in person and on conference calls or projects.

Telematics:

Oversees the administration of service bulletins, campaigns, IK Kits and Conf.+ PM’s. Ensures that target goals and deadlines are met.
Leverage the use of Vermeer dealer telematics systems and other technologies to enhance the tech support, service department operations and customer experience.
Collaborate with Service Supervisors to ensure telematics data is being applied consistently and utilized for all equipment being supported.
Coordinate with Service Supervisors to proactively advise customers of present or potential machine issues and recommend or upsell services.

Service Parts Coordination:

Manage the parts requisition, back orders and escalation process in cooperation with the Service Supervisors and Parts Specialist. Escalate orders as necessary.
Provide support to Service Supervisors for service parts needs, back-orders, returns and expediting. Escalate to Lifecycle Mgr. as necessary.
Oversee the ordering and maintaining optimal inventory of shop supplies, fluids, and other misc. parts and service department suppliers such as uniforms, parts cleaner, waste oil, etc…
Coordinate short and long-term service parts needs to ensure seamless and timely delivery of services.

Warranty:

Confirm that warranty coverage has been validated and WO segments are appropriately used.
Ensure that Service Supervisors are working with the Warranty Administrator on all necessary information, photos, documentation, and return parts are properly maintained.
Coordinate with Warranty Administrator to pursue and support appeals with vendors when denied or adjusted beyond acceptable amount.
Advise and follow through on the disposition of denied claims. bill backs to customers, unreimbursed warranty or another reallocation.
Coordinate with Warehouse Specialist to manage warranty parts, returns, disposal, cores, etc…
Assist Service Supervisors and Mfg. Reps. to optimize customer warranty value and benefit.

Training:

Collaborate with Service Supervisors to recognize and identify training needs. Coordinate with Training Manager to develop individual training paths for service technicians and achieve training objectives.
Oversee the on-boarding process with new service and support other personnel as needed.
Manage the tracking of training time and support training time requirements.
Schedule and conduct bi-weekly and other required service training activities, record attendance and associated notes.

Quality:

Provide accurate interpretation and description of customer complaint through optimal technical support practices. Provide preliminary diagnosis when able and work with Service Supervisors to validate technician diagnosis resolves customer complaint.
File Quality Notification Forms (QNF) or Return Material Authorizations (RMA) with Vermeer and other vendors as necessary.
Responsible for overseeing shop cleanliness, adoption and following 5S practices.
Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and other work areas or customer job sites.
Oversee Service Supervisors to ensure the technicians quality of work performed and accurate and completeness of work orders. Ensure CSX related to service maintains the highest standard.

High level of computer proficiency in Microsoft Office and EBS business operating system.

Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.

Ability to sit, stand, lift and twist repeatedly and for extended periods in both internal and external environments.

General willingness to help others and be a team player.

Excellent customer service skills, able to handle customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.

Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.

Available on short notice to work overtime as customer demand or VHL operations dictate.

Education/ Experience

Experience:

3-5 years of experience as a service manager/supervisor or equivalent experience.
3-5 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.
Demonstrated expertise with Microsoft Office and EBS or equivalent business operating system.

Education:

2+ years of formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience
2+ years of formal education in Business Administration or related field or equivalent experience

Service Technician | All Locations

Vermeer Heartland is in search of a Washington Court House, OH based service technician. We are a full-service equipment dealership serving central and southern Ohio. Vermeer is an industry leader in the landscaping, pipeline, organic recycling, utility installation, wood waste processing and tree care industry. We are looking for a dedicated individual who is willing to go the extra step to help grow our service business and continue to satisfy our customers. The service technician will be responsible for repairing and maintaining electric, diesel and gasoline industrial, construction and forestry equipment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

•Inspects and troubleshoots equipment to assess condition and diagnose repairs.

•Installs, troubleshoots, adjusts, replaces, repairs, and rewires electrical systems and components, such as ignitions, signals, lights, and electrical controls, including computer controlled components

•Adjusts and/or repairs automatic and manual transmissions, differentials, power-take-off drives, clutches, and related drive train components

•Adjusts, disassembles, and repairs or rebuilds drum and disc braking systems, valves, master cylinders, and pneumatic or other hydraulic controls

•Uses welding and cutting equipment to make repairs

•Orders materials and supplies required for maintenance and repair work

•Keeps records of work performed, time and materials used by job

•Performs on-site field repairs to stationary or disabled equipment

•Other duties as assigned.

•Excellent mechanical skills.

•Strong computer skills.

•Excellent customer service skills.

•Ability to assemble and perform maintenance functions on equipment.

•Excellent oral communications and written skills.

•Strong organizational skills.

Field Service Technician- I | All Locations

The Field Service Technician I – will primarily be responsible for performing preventive maintenance (PM’s), field campaigns (IK Kits), diagnosis, and repair, along with some minor fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The Field Service Technician I, works Safely and efficiently using a wide variety of tools and instruments along with working knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Job responsibilities include but are not limited to the following:

Preventive Maintenance / IK Kits:

Primary accountability for completing Conf.+ and other PM’s along with IK Kits that don’t require major time or exceed resource availability.

Follow provided instructions for IK Kits. Notify VHL Service leadership or Mfg. of any variance or discrepancy.

Coordinate with Field Service Supervisor and customer to schedule and complete the work that is due.

Perform routine Preventive Maintenance on equipment per recommended inspection form. Change oil/filters, lubricate, check operations, make adjustments, notate repairs, follow-up as instructed.

Visually inspect equipment for safety, wear and tear, missing, damaged and malfunctioning components and features.

Notate necessary repairs on work orders and advise service management of suggestive selling opportunities.

Telematics:

Leverage the Vermeer and other mfg. web portals for telematics data to assist in scheduling and delivering services.

Ensure that telematics records are up to date and accurate and make adjustments where necessary.

Collaborate with the Telematics Specialist and Service leadership as necessary to improve service delivery efficiency, machine performance, customer experience and lifecycle sales opportunities.

Diagnosis and Repair:

Independently perform diagnosis based on customer complaint and write-up. Apply product knowledge, professional expertise and recommended procedures to observe and listen to operating machinery to detect malfunctions.

Conduct repairs and replacement of components based on diagnosis. Follow recommended practices and procedures in accordance with time standards. Continually checking for other necessary repairs or causes of failure.

Validate equipment operation and run-test machinery as necessary to ensure proper repair and overall operation.

Accepts assignments from service management. Clarifies uncertain or unclear instructions.

Proactively and timely seeks out job assignments and further guidance and instruction to avoid delays and unproductive time.

Utilize personal and Heartland provided tools and equipment such as; hand tools, presses, cranes, fixtures, benches, hose making machine, diagnostic tools, harnesses, pressure gauges, flow meters, etc.

Efficiently uses computer and other electronic testing devises along with diagnostic software and harnesses, cables, etc. to communicate, download, save and send files for internal purposes and OEM diagnostic/warranty requirements.

Able to effectively utilize schematics, diagrams, blueprints and other written instructions for diagnostics, repair and/or installation of equipment and components.

Proficiently use torches, welders, drills/bits, reamers, taps/dies, and other equipment to fabricate and repair equipment and components.

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.

Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email, video, audio and face to face.

Interacts closely with Field Service Supervisor and Parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.

Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training.

Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.

Seeks out opportunities to learn and develop both product and technical knowledge.

Quality and Safety:

Takes accountability and pride in quality of work performed. Assumes responsibility for individual rework and actively seeks to reduce their own and others rework.

Responsible for accurate and timely recording of time, job codes, repair description, parts, supplies along with required customer and equipment information on work orders and other documentation.

Complete periodic required forklift training and operate forklift safely.

Properly and safely utilize personal and Heartland provided tools and equipment.

Maintain tools and equipment, report items in need of repair to Service Management.

Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.

High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.

Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.

Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.

General willingness to help others and be a team player.

Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.

Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.

Available on short notice to work overtime as customer demand or VHL operations dictate.

Valid driver’s license and able to meet Heartland insurance providers qualifications.

Education/ Experience

2 years of formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience.

2 years of formal education in Business Administration or related field or equivalent experience.

3+ years of experience as a Field Service Technician or equivalent in a dealership environment.

3+ years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.

Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software.

Service Coordinator (Writer/Administrator)| La Vergne, TN

The Service Coordinator administers the customer’s lifecycle experience for service and warranty. They should be a capable leader, with a strong technical background and ability to coordinate, organize and supervise personnel. They must be capable of administering the day-to-day service operation including writing service, shop assignments, personnel, standards of performance, work output, work order processing and technical support to satisfy customer’s service needs. The service coordinator is an integral part of the operations team. Job responsibilities include but are not limited to the following;