CAREERS

The Service Specialist Technician – I, will perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in one of our shop locations or in the field at customer facilities or job-sites. The Service Specialist Technician – I, can work as a generalist or specialize in specific product lines. works Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

1-3 years of experience as a Service Technician, Field Service or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software a plus

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Parts Specialist | Elizabethtown, KY

The Parts Specialist will perform a variety of customer service and marketing duties related to parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will merchandise, invoice and make any necessary entries to the inventory control system based on company guidelines.

Customer Service:

Build rapport with customers and establish self and VHL as trusted advisors and present a professional image to customers, guests and community.
Assist internal and external customer by ensuring the correct parts in a timely manner. Using electronic parts catalog and other manufacturer’s and VHL resources.
Advising customer on availability and pricing. Offering customer options to order and ship non-stock or out of stock items.
Listen and understand customer needs. Work to ensure that customer needs are met. Make recommendations to customer to enhance their customer experience.
Prioritize customers to ensure that each customer receives their needed parts in a time period and manner that meets their needs.
Make and repair hydraulic hoses using the VHL parts and crimping machine.
Pickup and deliver parts to/from customers/vendors as needed using VHL delivery vehicle.
Maintain a positive working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
Demonstrate resourcefulness in locating parts to fulfill customer orders timely and efficiently.

Inventory Control:

Create Purchase Orders and place orders with vendors for stock and non-stock items based on company policies and system procedures.
Receive orders ensuring accurate count of items received and prompt entry into inventory management system.
Advise parts manager when inventory discrepancies are found so proper actions and/or adjustments can be made.
Assist in conducting cycle counts, annual and other inventory count practices.
Accurately open sales order to correct customer account. Add all part numbers and quantities along with associated notes, safety messages and applicable fees.
Mark and store parts in designated inventory areas by arranged bin location system. Adding appropriate locations as necessary within guidelines.
Ship all parts ensuring correct shipping location and properly entering information into third party shipping software to apply accurate charges.
Record and distribute special orders following established practices.
Store and ship items in accordance with local, state and federal regulations.
Pack and ship parts in a manner to eliminate loss and/or damage during the shipping process.
Process merchandise returns per VHL policies and return to stock or determine appropriate disposition.

Parts Sales and Marketing:

Receive parts orders via in-person, phone, email, text, eCommerce and other methods. Enter into appropriate business system(s) following processes and procedures.
Proactively employ suggestive selling techniques utilizing system tools and resources along with professional knowledge and skills.
Conduct outgoing telemarketing calls to assigned customers to provide information on promotional offers and follow up on quotes and open orders.
Assist in maintaining the retail sales floor, displays and showroom area in accordance with the VHL and other manufacturer brand standards.
Record lost sales opportunities using the inventory control system and other VHL resources.
Assist with scheduled consignment inventory routes, counts, replenishments and invoicing.

Administration:

Record and document instances of missing, damaged and warranty parts using manufacturer warranty guidelines and systems along with VHL policies and practices.
Maintain and clean the parts area and other assigned areas on a routine/daily schedule and as needed.
Establish a close working relationship with VHL Sales and Service teams.
Participate in online and instructor led training to stay current and learn new industry and product information. Attend agreed upon manufacturer schooling.
Participate in VHL meetings, department meetings and communications.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures.
Perform all other duties as assigned by management in a professional and efficient manner.
Assist with collection calls to customers on parts related transactions.

High level of computer proficiency and ability to utilize EBS business operating system.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Demonstrated understanding of mechanical systems, components, and parts along with familiarization and use of associated technical terms.
Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Able to drive a VHL vehicle and insurable with acceptable driving record.

Experience:

1-3 years of experience as a parts specialist, inside/outside parts sales or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.
Demonstrated familiarization with EBS or equivalent business operating system.
Fluent in Spanish language a plus. (oral and written)
Experience in dealership service department and/or service writer a plus.

Education:

2+ years of technical and/or related studies and/or equivalent work experience as stated above.

HDD Specialist - Technician | Washington Court House, OH

Specialize in diagnosing, servicing, and repairing Horizontal Direction Drills and Drilling Fluid Handling Systems.

The HDD Specialist Technician, is assigned a company owned service vehicle equipped to perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The HDD Specialist Technician – I, can work as a generalist or specialize in specific product lines. They work Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

2 to 5 years of experience as a Service Technician or equivalent in a dealership environment.
2 to 5 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software.

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Shop Service Specialist - Technician | Washington Court House, OH

The Shop Service Specialist Technician, will perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in one of our shop locations or in the field at customer facilities or job-sites. The Shop Service Specialist – Technician, can work as a generalist or specialize in specific product lines. works Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

1-3 years of experience as a Service Technician, Field Service or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software a plus

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Parts Specialist | Washington Court House, OH

Customer Service:

Build rapport with customers and establish self and VHL as trusted advisors and present a professional image to customers, guests and community.
Assist internal and external customer by ensuring the correct parts in a timely manner. Using electronic parts catalog and other manufacturer’s and VHL resources.
Advising customer on availability and pricing. Offering customer options to order and ship non-stock or out of stock items.
Listen and understand customer needs. Work to ensure that customer needs are met. Make recommendations to customer to enhance their customer experience.
Prioritize customers to ensure that each customer receives their needed parts in a time period and manner that meets their needs.
Make and repair hydraulic hoses using the VHL parts and crimping machine.
Pickup and deliver parts to/from customers/vendors as needed using VHL delivery vehicle.
Maintain a positive working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
Demonstrate resourcefulness in locating parts to fulfill customer orders timely and efficiently.

Inventory Control:

Create Purchase Orders and place orders with vendors for stock and non-stock items based on company policies and system procedures.
Receive orders ensuring accurate count of items received and prompt entry into inventory management system.
Advise parts manager when inventory discrepancies are found so proper actions and/or adjustments can be made.
Assist in conducting cycle counts, annual and other inventory count practices.
Accurately open sales order to correct customer account. Add all part numbers and quantities along with associated notes, safety messages and applicable fees.
Mark and store parts in designated inventory areas by arranged bin location system. Adding appropriate locations as necessary within guidelines.
Ship all parts ensuring correct shipping location and properly entering information into third party shipping software to apply accurate charges.
Record and distribute special orders following established practices.
Store and ship items in accordance with local, state and federal regulations.
Pack and ship parts in a manner to eliminate loss and/or damage during the shipping process.
Process merchandise returns per VHL policies and return to stock or determine appropriate disposition.

Parts Sales and Marketing:

Receive parts orders via in-person, phone, email, text, eCommerce and other methods. Enter into appropriate business system(s) following processes and procedures.
Proactively employ suggestive selling techniques utilizing system tools and resources along with professional knowledge and skills.
Conduct outgoing telemarketing calls to assigned customers to provide information on promotional offers and follow up on quotes and open orders.
Assist in maintaining the retail sales floor, displays and showroom area in accordance with the VHL and other manufacturer brand standards.
Record lost sales opportunities using the inventory control system and other VHL resources.
Assist with scheduled consignment inventory routes, counts, replenishments and invoicing.

Administration:

Record and document instances of missing, damaged and warranty parts using manufacturer warranty guidelines and systems along with VHL policies and practices.
Maintain and clean the parts area and other assigned areas on a routine/daily schedule and as needed.
Establish a close working relationship with VHL Sales and Service teams.
Participate in online and instructor led training to stay current and learn new industry and product information. Attend agreed upon manufacturer schooling.
Participate in VHL meetings, department meetings and communications.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures.
Perform all other duties as assigned by management in a professional and efficient manner.
Assist with collection calls to customers on parts related transactions.

High level of computer proficiency and ability to utilize EBS business operating system.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Demonstrated understanding of mechanical systems, components, and parts along with familiarization and use of associated technical terms.
Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Able to drive a VHL vehicle and insurable with acceptable driving record.

Experience:

1-3 years of experience as a parts specialist, inside/outside parts sales or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.
Demonstrated familiarization with EBS or equivalent business operating system.
Fluent in Spanish language a plus. (oral and written)
Experience in dealership service department and/or service writer a plus.

Education:

2+ years of technical and/or related studies and/or equivalent work experience as stated above.

Parts Specialist | La Vergne, TN

Customer Service:

Build rapport with customers and establish self and VHL as trusted advisors and present a professional image to customers, guests and community.
Assist internal and external customer by ensuring the correct parts in a timely manner. Using electronic parts catalog and other manufacturer’s and VHL resources.
Advising customer on availability and pricing. Offering customer options to order and ship non-stock or out of stock items.
Listen and understand customer needs. Work to ensure that customer needs are met. Make recommendations to customer to enhance their customer experience.
Prioritize customers to ensure that each customer receives their needed parts in a time period and manner that meets their needs.
Make and repair hydraulic hoses using the VHL parts and crimping machine.
Pickup and deliver parts to/from customers/vendors as needed using VHL delivery vehicle.
Maintain a positive working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
Demonstrate resourcefulness in locating parts to fulfill customer orders timely and efficiently.

Inventory Control:

Create Purchase Orders and place orders with vendors for stock and non-stock items based on company policies and system procedures.
Receive orders ensuring accurate count of items received and prompt entry into inventory management system.
Advise parts manager when inventory discrepancies are found so proper actions and/or adjustments can be made.
Assist in conducting cycle counts, annual and other inventory count practices.
Accurately open sales order to correct customer account. Add all part numbers and quantities along with associated notes, safety messages and applicable fees.
Mark and store parts in designated inventory areas by arranged bin location system. Adding appropriate locations as necessary within guidelines.
Ship all parts ensuring correct shipping location and properly entering information into third party shipping software to apply accurate charges.
Record and distribute special orders following established practices.
Store and ship items in accordance with local, state and federal regulations.
Pack and ship parts in a manner to eliminate loss and/or damage during the shipping process.
Process merchandise returns per VHL policies and return to stock or determine appropriate disposition.

Parts Sales and Marketing:

Receive parts orders via in-person, phone, email, text, eCommerce and other methods. Enter into appropriate business system(s) following processes and procedures.
Proactively employ suggestive selling techniques utilizing system tools and resources along with professional knowledge and skills.
Conduct outgoing telemarketing calls to assigned customers to provide information on promotional offers and follow up on quotes and open orders.
Assist in maintaining the retail sales floor, displays and showroom area in accordance with the VHL and other manufacturer brand standards.
Record lost sales opportunities using the inventory control system and other VHL resources.
Assist with scheduled consignment inventory routes, counts, replenishments and invoicing.

Administration:

Record and document instances of missing, damaged and warranty parts using manufacturer warranty guidelines and systems along with VHL policies and practices.
Maintain and clean the parts area and other assigned areas on a routine/daily schedule and as needed.
Establish a close working relationship with VHL Sales and Service teams.
Participate in online and instructor led training to stay current and learn new industry and product information. Attend agreed upon manufacturer schooling.
Participate in VHL meetings, department meetings and communications.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures.
Perform all other duties as assigned by management in a professional and efficient manner.
Assist with collection calls to customers on parts related transactions.

High level of computer proficiency and ability to utilize EBS business operating system.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Demonstrated understanding of mechanical systems, components, and parts along with familiarization and use of associated technical terms.
Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Able to drive a VHL vehicle and insurable with acceptable driving record.

Experience:

1-3 years of experience as a parts specialist, inside/outside parts sales or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.
Demonstrated familiarization with EBS or equivalent business operating system.
Fluent in Spanish language a plus. (oral and written)
Experience in dealership service department and/or service writer a plus.

Education:

2+ years of technical and/or related studies and/or equivalent work experience as stated above.

Warehouse Coordinator | La Vergne, TN

The Warehouse Coordinator will perform a variety of duties related to day-to-day warehouse operations such as in-bound and out-bound freight, receiving, distribution and delivery of parts and accessories. They will make any necessary entries to the inventory control system based on company guidelines. Contribute to the efficient, safe and profitable operation of the parts departments.

Inventory Control:

Operate forklift to load and unload shipments of parts and equipment.
Book freight shipments using third party systems and processes to document and schedule pick-ups.
Receive orders ensuring accurate count of items received and prompt entry into inventory management system.
Advise parts manager when inventory discrepancies are found so proper actions and/or adjustments can be made.
Assist in conducting cycle counts, annual and other inventory count practices.
Mark and store parts in designated inventory areas by arranged bin location system. Adding appropriate locations as necessary within guidelines.
Ship all parts ensuring correct shipping location and properly entering information into third party shipping software to apply accurate charges.
Record and distribute special orders following established practices.
Store and ship items in accordance with local, state and federal regulations.
Pack and ship parts in a manner to eliminate loss and/or damage during the shipping process.
Process merchandise returns per VHL policies and return to stock or determine appropriate disposition.
Maintain warranty return parts area and assist with parts identification and warranty parts returns.
Process manufacturer parts returns per policies and procedures on designated schedule.

Customer Service:

Build rapport with customers and establish self and VHL as trusted advisors and present a professional image to customers, guests and community.
Assist internal and external customers by ensuring the correct parts in a timely manner.
Listen and understand customer needs. Work to ensure that customer needs are met. Make recommendations to customer to enhance their customer experience.
Prioritize customers to ensure that each customer receives their needed parts in a time period and manner that meets their needs.
Customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Make and repair hydraulic hoses using the VHL parts and crimping machine.
Pickup and deliver parts to/from customers/vendors as needed using VHL delivery vehicle.
Maintain a positive working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
Demonstrate resourcefulness in locating parts to fulfill customer orders timely and efficiently.
Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Takes accountability and pride in quality of work performed. Assumes responsibility for individual rework and actively seeks to reduce their own and others rework.
Acts to enhance the overall customer experience.

Administration, Safety and Training:

Record and document missing, damaged and warranty parts using manufacturer warranty guidelines and systems along with VHL policies and practices.
Participate in online and instructor led training to stay current and learn new industry and product information.
Participate in VHL meetings, department meetings and communications.
Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to VHL Management.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures.

Other Duties:

Maintain cleanliness of work area and Heartland property and equipment.
Perform daily collection of trash/recycling for all parts, service and grounds.
Assist with snow and ice removal and treatment
Perform daily and periodic inspections of tools and equipment as assigned.
Perform all other duties as assigned by management in a professional and efficient manner.
Proactively and timely seeks out job assignments and further guidance and instruction to avoid delays and unproductive time.

Computer proficiency and ability to utilize EBS business operating system.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Demonstrated understanding of mechanical systems, components, and parts along with familiarization and use of associated technical terms.
Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications. (CDL a plus)
Demonstrate people management skills for both internal co-workers and subordinates as well as external customers and suppliers.

Experience:

1 year of experience as a Warehouse Coordinator, parts counter or equivalent in a dealership environment preferred.
1 year of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment preferred.

Education:

High School diploma or equivalent preferred.
Formal technical school training is a plus.

Service Manager | La Vergne, TN

• Weekday Work Schedule
• Vacation Earned After First Two Weeks
• Do Important Work On Equipment in the Environmental and Alternative Energy Industry
• Be Part of a Family Owned, Second Generation, Award Winning Dealer Organization
• Great Culture, Work/Life Balance
• Desirable Geographic Location

The Service Manager is accountable for the lifecycle experience related to all service, warranty and telematics. They should be an experienced leader, with a strong technical aptitude and the ability to organize, train and supervise personnel. They must be capable of managing the entire service operation including customer relationships, job dispatching, parts requisitioning, personnel, standards of performance and work output to satisfy customer’s service needs. The Service Manager is integral part of the overall management team.

Service Department Oversight:

Technical Support:

Primary point of contact for technical support, manage customer and internal needs for tech support or direct communications with service specialist via phone, email and other virtual technologies. Including outside engine and component vendor communication and support.
Balance the level of tech support provided with customer need and capability while sustaining and promoting VHL services and offerings. Keeping safety and liability at the forefront.
Recognize and promote recommended maintenance and upsell opportunities.
Collaborate with Service Supervisors on machine diagnosis and needed repairs. Assist and review estimates and quotes. Support Service Supervisors in communicating with customers on quotes and resolve any discrepancies.
Act as initial point of contact for customer dispute or resolution. Manage and escalate issues when necessary to Lifecycle Manager. Support A/R and collections as required.
Participate in and represent VHL with Vermeer corporate personnel in person and on conference calls or projects.

Telematics:

Oversees the administration of service bulletins, campaigns, IK Kits and Conf.+ PM’s. Ensures that target goals and deadlines are met.
Leverage the use of Vermeer dealer telematics systems and other technologies to enhance the tech support, service department operations and customer experience.
Collaborate with Service Supervisors to ensure telematics data is being applied consistently and utilized for all equipment being supported.
Coordinate with Service Supervisors to proactively advise customers of present or potential machine issues and recommend or upsell services.

Service Parts Coordination:

Manage the parts requisition, back orders and escalation process in cooperation with the Service Supervisors and Parts Specialist. Escalate orders as necessary.
Provide support to Service Supervisors for service parts needs, back-orders, returns and expediting. Escalate to Lifecycle Mgr. as necessary.
Oversee the ordering and maintaining optimal inventory of shop supplies, fluids, and other misc. parts and service department suppliers such as uniforms, parts cleaner, waste oil, etc…
Coordinate short and long-term service parts needs to ensure seamless and timely delivery of services.

Warranty:

Confirm that warranty coverage has been validated and WO segments are appropriately used.
Ensure that Service Supervisors are working with the Warranty Administrator on all necessary information, photos, documentation, and return parts are properly maintained.
Coordinate with Warranty Administrator to pursue and support appeals with vendors when denied or adjusted beyond acceptable amount.
Advise and follow through on the disposition of denied claims. bill backs to customers, unreimbursed warranty or another reallocation.
Coordinate with Warehouse Specialist to manage warranty parts, returns, disposal, cores, etc…
Assist Service Supervisors and Mfg. Reps. to optimize customer warranty value and benefit.

Training:

Collaborate with Service Supervisors to recognize and identify training needs. Coordinate with Training Manager to develop individual training paths for service technicians and achieve training objectives.
Oversee the on-boarding process with new service and support other personnel as needed.
Manage the tracking of training time and support training time requirements.
Schedule and conduct bi-weekly and other required service training activities, record attendance and associated notes.

Quality:

Provide accurate interpretation and description of customer complaint through optimal technical support practices. Provide preliminary diagnosis when able and work with Service Supervisors to validate technician diagnosis resolves customer complaint.
File Quality Notification Forms (QNF) or Return Material Authorizations (RMA) with Vermeer and other vendors as necessary.
Responsible for overseeing shop cleanliness, adoption and following 5S practices.
Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and other work areas or customer job sites.
Oversee Service Supervisors to ensure the technicians quality of work performed and accurate and completeness of work orders. Ensure CSX related to service maintains the highest standard.

High level of computer proficiency in Microsoft Office and EBS business operating system.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, lift and twist repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.

Experience:

3-5 years of experience as a service manager/supervisor or equivalent experience.
3-5 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.
Demonstrated expertise with Microsoft Office and EBS or equivalent business operating system.

Education:

2+ years of formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience
2+ years of formal education in Business Administration or related field or equivalent experience

Grinder/Trencher Specialist - Technician | La Vergne, TN

Specialize in diagnosing, servicing, and repairing Wood Waste Grinders, Track and Rubber Tire Trenchers along with RockSaws, Vibratory Plows.

The Grinder/Trencher Specialist – Technician, Is assigned a company owned service vehicle equipped to perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. They work Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

1-3 years of experience as a Service Technician, Field Service or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software a plus

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Field Service Specialist - Technician | La Vergne, TN

The Field Service Technician I – will primarily be responsible for performing preventive maintenance (PM’s), field campaigns (IK Kits), diagnosis, and repair, along with some minor fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The Field Service Technician I, works Safely and efficiently using a wide variety of tools and instruments along with working knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

2 to 5 years of experience as a Service Technician or equivalent in a dealership environment.
2 to 5 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software.

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

HDD Specialist - Technician | La Vergne, TN

Specialize in diagnosing, servicing, and repairing Horizontal Direction Drills and Drilling Fluid Handling Systems.

HDD Specialist Technician is assigned a company owned service vehicle equipped to perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The Field Service Specialist Technician – I, can work as a generalist or specialize in specific product lines. They work Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

2 to 5 years of experience as a Service Technician or equivalent in a dealership environment.
2 to 5 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software.

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Shop Service Specialist - Technician | La Vergne, TN

The Shop Service Specialist Technician, will perform maintenance, diagnosis, and repair, along with some fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in one of our shop locations or in the field at customer facilities or job-sites. The Service Specialist Technician – I, can work as a generalist or specialize in specific product lines. works Safely and efficiently using a wide variety of tools and instruments along with extensive knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Diagnosis and Repair:

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email and face to face.
Interacts closely with parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop great product and technical knowledge.

Safety and Cleanliness:

Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.
High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.
Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.
Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
General willingness to help others and be a team player.
Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.
Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.
Available on short notice to work overtime as customer demand or VHL operations dictate.
Valid driver’s license and able to meet Heartland insurance providers qualifications.

Experience

1-3 years of experience as a Service Technician, Field Service or equivalent in a dealership environment.
1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus
Demonstrated familiarization with EBS or equivalent business operating systems and OEM’s diagnosis and repair software a plus

Education

High school diploma or GED equivalent required.
No formal training or education required.
Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Formal education in Business Administration or related field or equivalent experience a plus.

Preventative Maintenance and Campaign Specialist - Technician | La Vergne, TN

Specialize in performing Preventive Maintenance Inspections and Services on customer equipment under Confidence + contract and installation of campaign update/upgrade kits.

The Preventative Maintenance and Campaign Specialist -Technician – Is assigned a company owned service vehicle specifically equipped for performing preventive maintenance (PM’s), field campaigns (IK Kits), diagnosis, and repair, along with some minor fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The Field Specialist Technician I, works Safely and efficiently using a wide variety of tools and instruments along with working knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Preventive Maintenance / IK Kits:

Primary accountability for completing Conf.+ and other PM’s along with IK Kits that don’t require major time or exceed resource availability.
Follow provided instructions for IK Kits. Notify VHL Service leadership or Mfg. of any variance or discrepancy.
Coordinate with Field Service Supervisor and customer to schedule and complete the work that is due.
Perform routine Preventive Maintenance on equipment per recommended inspection form. Change oil/filters, lubricate, check operations, make adjustments, notate repairs, follow-up as instructed.
Visually inspect equipment for safety, wear and tear, missing, damaged and malfunctioning components and features.
Notate necessary repairs on work orders and advise service management of suggestive selling opportunities.

Telematics:

Leverage the Vermeer and other mfg. web portals for telematics data to assist in scheduling and delivering services.
Ensure that telematics records are up to date and accurate and make adjustments where necessary.
Collaborate with the Telematics Specialist and Service leadership as necessary to improve service delivery efficiency, machine performance, customer experience and lifecycle sales opportunities.

Diagnosis and Repair:

Independently perform diagnosis based on customer complaint and write-up. Apply product knowledge, professional expertise and recommended procedures to observe and listen to operating machinery to detect malfunctions.
Conduct repairs and replacement of components based on diagnosis. Follow recommended practices and procedures in accordance with time standards. Continually checking for other necessary repairs or causes of failure.
Validate equipment operation and run-test machinery as necessary to ensure proper repair and overall operation.
Accepts assignments from service management. Clarifies uncertain or unclear instructions.
Proactively and timely seeks out job assignments and further guidance and instruction to avoid delays and unproductive time.
Utilize personal and Heartland provided tools and equipment such as; hand tools, presses, cranes, fixtures, benches, hose making machine, diagnostic tools, harnesses, pressure gauges, flow meters, etc.
Efficiently uses computer and other electronic testing devises along with diagnostic software and harnesses, cables, etc. to communicate, download, save and send files for internal purposes and OEM diagnostic/warranty requirements.
Able to effectively utilize schematics, diagrams, blueprints and other written instructions for diagnostics, repair and/or installation of equipment and components.
Proficiently use torches, welders, drills/bits, reamers, taps/dies, and other equipment to fabricate and repair equipment and components.

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.
Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email, video, audio and face to face.
Interacts closely with Field Service Supervisor and Parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.
Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training
Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.
Seeks out opportunities to learn and develop both product and technical knowledge.

Quality and Safety:

Takes accountability and pride in quality of work performed. Assumes responsibility for individual rework and actively seeks to reduce their own and others rework.
Responsible for accurate and timely recording of time, job codes, repair description, parts, supplies along with required customer and equipment information on work orders and other documentation.
Complete periodic required forklift training and operate forklift safely.
Properly and safely utilize personal and Heartland provided tools and equipment.
Maintain tools and equipment, report items in need of repair to Service Management.
Maintain cleanliness of work area and Heartland property and equipment.