CAREERS

The Service Coordinator administers the customer’s lifecycle experience for service and warranty. They should be a capable leader, with a strong technical background and ability to coordinate, organize and supervise personnel. They must be capable of administering the day-to-day service operation including writing service, shop assignments, personnel, standards of performance, work output, work order processing and technical support to satisfy customer’s service needs. The service coordinator is an integral part of the operations team.

Job responsibilities include but are not limited to the following:

• Acts as a primary point of contact for technical support, manage customer and internal needs for tech support or direct communications with service specialist via phone, email and other virtual technologies. Including outside vendor support.

• Provide accurate description and preliminary diagnosis based on customer complaint, validate technician diagnosis resolves customer complaint.

• Opens service work orders in EBS system with unique segments for each repair and corresponding job codes. Adds or adjusts segments throughout repair cycle as necessary.

• Schedule and dispatch service work according to priority and maintains an orderly flow of work leveraging the EBS system functionality.

• Verify parts necessary for repairs, collaborate with parts personnel, check stock, order and pull parts for service jobs. Manage back orders and items issued to shop jobs as necessary.

• Advises customers (external or internal) of necessary repair service including estimates of cost; make recommendations to customer for preventative maintenance and upsell opportunities.

• Validate warranty coverage and initiate warranty claim in the system (EBS and iWarranty). Cooperate with the Warranty Administrator to ensure that all necessary information, photos, documentation, and return parts are properly maintained.

• Promptly inspect rental returns and advise and bill customer for needed repairs.

• Coordinate with Sales Manager on equipment request forms, equipment transfers and trucking loads between branches. Including obtaining any necessary permits.

• Coordinate with management to adopt Best Practices and manage the implementation throughout the service department. Such as; job codes, bar scanning, online and technology driven technical support.

• Coordinate with the Warranty Manager to achieve service technician training objectives.

• Review technician time on jobs, process daily time and ensure that it is properly applied to appropriate jobs. Approve daily time and weekly payroll reporting.

• Responsible for making sure shop area is clean following 5S practices.

• Shared responsibility for the safety of service technicians and maintaining a safe working environment in the shop area and other work areas or customer job sites. Facilitate bi-weekly safety and toolbox talk meetings. Record attendance and respective notes.

• Administers service bulletins, campaigns and IK Kits. Collaborates with Parts, Service and Sales management to achieve target implementation goals and meet deadlines.

• Monitor Vermeer Insight (Fleet Management) systems. Notify customer of present or potential issues and leverage technology to enhance the customer experience and upsell services.

• Collaborates with Parts and Service Management to file Quality Notification Forms (QNF) or Return Material Authorizations (RMA) with Vermeer and other vendors as necessary.

• Assist Sales Department with evaluation of trade-ins. Responsible for prompt reconditioning of trade-in equipment in accordance with approved scope of work.

• Orders and maintains optimal inventory of shop supplies and parts for service department.

• Assist with personnel management of Service Department staff including; problem resolution, time-off request, uniforms, and other areas as needed.

• Inspects all completed work. Reviews work orders for accuracy and completeness. Ensure labor, parts, and misc. items such as fluids, freight, mileage and sublet repairs are included.

• Closes work orders within EBS. Reopen and make adjustments to work orders when necessary.

• Act as primary liaison and communicate between customer, technician, parts, sales, to effectively inform all involved parties and ensure timely and accurate communications.

• Act as Service Department Cashier. Ensures that COD customers are managed according to company policy. Collect payment upfront for special work or non-stock parts. Receive payment in full before releasing equipment.

• Collaborate with Parts and Service Management to track open work orders and manage the administrative process to achieve and maintain targets of 3 days to close.

• Coordinate outside labor from engine and component suppliers when needed.

• High level of computer proficiency and ability to utilize EBS business operating system.

• Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.

• Ability to sit, stand, lift and twist repeatedly and for extended periods in both internal and external environments.

• General willingness to help others and be a team player.

• Excellent customer service skills, able to handle customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.

• Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.

• Available on short notice to work overtime as customer demand or VHL operations dictate.

• 2+ years of formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience

• 2+ years of formal education in Business Administration or related field or equivalent experience

• 1-3 years of experience as a service manager/writer experience or equivalent in a dealership environment.

• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.

• Demonstrated familiarization with EBS or equivalent business operating system.

Service Technician | Washington Court House, OH

Vermeer Heartland is in search of a Washington Court House, OH based service technician. We are a full-service equipment dealership serving central and southern Ohio. Vermeer is an industry leader in the landscaping, pipeline, organic recycling, utility installation, wood waste processing and tree care industry. We are looking for a dedicated individual who is willing to go the extra step to help grow our service business and continue to satisfy our customers. The service technician will be responsible for repairing and maintaining electric, diesel and gasoline industrial, construction and forestry equipment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

•Inspects and troubleshoots equipment to assess condition and diagnose repairs.

•Installs, troubleshoots, adjusts, replaces, repairs, and rewires electrical systems and components, such as ignitions, signals, lights, and electrical controls, including computer controlled components

•Adjusts and/or repairs automatic and manual transmissions, differentials, power-take-off drives, clutches, and related drive train components

•Adjusts, disassembles, and repairs or rebuilds drum and disc braking systems, valves, master cylinders, and pneumatic or other hydraulic controls

•Uses welding and cutting equipment to make repairs

•Orders materials and supplies required for maintenance and repair work

•Keeps records of work performed, time and materials used by job

•Performs on-site field repairs to stationary or disabled equipment

•Other duties as assigned.

•Excellent mechanical skills.

•Strong computer skills.

•Excellent customer service skills.

•Ability to assemble and perform maintenance functions on equipment.

•Excellent oral communications and written skills.

•Strong organizational skills.

Chief Financial Officer (CFO) | Washington Court House, OH

Vermeer Heartland is a full-service dealer of Vermeer industrial equipment across West Virginia, Southern Ohio, Eastern Kentucky and Eastern Tennessee. What started out as a single dealership with only three employees and has grown to include five locations and over 60 dedicated team members. With decades of experience in sales, parts and service, the folks at Vermeer Heartland offer a wealth of knowledge – not only about Vermeer equipment but also about the industry as a whole.

• Implement, direct, monitor, and continually evaluate the organization’s financial performance.

• Participate in the development of the corporation’s strategic plans as a member of the Senior Management Team.

• Manage employees in the Accounting Department in their daily and operational roles. Provide overall supervision and guidance to all accounting staff, includes daily direction, coordination of individuals doing similar tasks in different locations.

• Evaluate and contribute in creating long range planning for the company. Collaborate and be able to lead, when necessary, in the implementation of strategies, systems and processes.

• Knowledge expert in regulatory rules for tax situations of the company as a multi-state employer regarding payroll, sales and corporate income taxes and a number of other taxable requirements for states in which the company conducts business.

• Develop credibility with all accounting and management personnel by providing timely and accurate analysis of financial reports, trends and guidance.

• Enhance, develop, implement and enforce financial policies and procedures of the company through systems that will improve the overall operation and effectiveness of the company.

• Continually provide financial education, advice, information and knowledge to others that will assist them in completing their roles efficiently.

• Provide strategic financial input and advice on decision making issues affecting the company. Evaluate potential alliances, acquisitions, mergers and investments.

• Participate in key decision making as a member of senior management. Maintain positive interaction and relationships with all members of the shareholders and management.

• Oversee, monitor and complete required filing for employee benefit plans. Including; staying current with ACA law requirements, 401(k) documentation, monitor all benefits filings and audits. Assist in monitoring coverages and notifications to employees with the HR department. Negotiate annual renewals of policies and services.

• Oversee financial operations of all supplementary companies including but not limited to; shareholders’ family trust, stocks, and real estate companies.

• Intermediate to Expert level computer skills with Microsoft Office Suite and internet functions.

• Able to work independently without direct supervision.

• Occasional to frequent travel to other company sites.

• Excellent communication skills required. Must possess the ability to present to board level management as well as communicate to daily operational level staff.

• Must be able to provide direction and instruction that can be clearly followed by shareholders, management, non-management and all employees.

• Work extended hours, on occasion including weekends and holidays.

• Maintain a high level of professionalism, servant leadership and confidentially at all times.

•Other duties as assigned.

• Bachelor’s degree in accounting or business administration and a minimum of 5 years in an executive level role with supervisory role of multiple of employees.

• Experience in working with senior level management team and high level of written and oral communication skills.

• Experience in public accounting with tax and accounting background preferred.

Parts Specialist (Heavy Equipment) | Washington Court House, OH

The Parts Specialist will perform a variety of customer service and marketing duties related to parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will merchandise, invoice and make any necessary entries to the inventory control system based on company guidelines.

Customer Service:
• Build rapport with customers and establish self and VHL as trusted advisors and present a professional image to customers, guests and community.

• Assist internal and external customer by ensuring the correct parts in a timely manner. Using electronic parts catalog and other manufacturer’s and VHL resources.

• Advising customer on availability and pricing. Offering customer options to order and ship non-stock or out of stock items.

• Listen and understand customer needs. Work to ensure that customer needs are met. Make recommendations to customer to enhance their customer experience.

• Prioritize customers to ensure that each customer receives their needed parts in a time period and manner that meets their needs.

• Make and repair hydraulic hoses using the VHL parts and crimping machine.

• Pickup and deliver parts to/from customers/vendors as needed using VHL delivery vehicle.

• Maintain a positive working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.

• Demonstrate resourcefulness in locating parts to fulfill customer orders timely and efficiently.

Inventory Control:
• Create Purchase Orders and place orders with vendors for stock and non-stock items based on company policies and system procedures.

• Receive orders ensuring accurate count of items received and prompt entry into inventory management system.

• Advise parts manager when inventory discrepancies are found so proper actions and/or adjustments can be made.

• Assist in conducting cycle counts, annual and other inventory count practices.

• Accurately open sales order to correct customer account. Add all part numbers and quantities along with associated notes, safety messages and applicable fees.

• Mark and store parts in designated inventory areas by arranged bin location system. Adding appropriate locations as necessary within guidelines.

• Ship all parts ensuring correct shipping location and properly entering information into third party shipping software to apply accurate charges.

• Record and distribute special orders following established practices.

• Store and ship items in accordance with local, state and federal regulations.

• Pack and ship parts in a manner to eliminate loss and/or damage during the shipping process.

• Process merchandise returns per VHL policies and return to stock or determine appropriate disposition.

Parts Sales and Marketing:
• Proactively employ suggestive selling techniques utilizing system tools and resources along with professional knowledge and skills.

• Conduct outgoing telemarketing calls to assigned customers to provide information on promotional offers and follow up on quotes and open orders.

• Assist in maintaining the retail sales floor, displays and showroom area in accordance with the VHL and other manufacturer brand standards.

• Record lost sales opportunities using the inventory control system and other VHL resources.

Administration:
• Record and document instances of missing, damaged and warranty parts using manufacturer warranty guidelines and systems along with VHL policies and practices.

• Maintain and clean the parts area and other assigned areas on a routine/daily schedule and as needed.

• Establish a close working relationship with VHL Sales and Service teams.

• Participate in online and instructor led training to stay current and learn new industry and product information. Attend agreed upon manufacturer schooling.

• Participate in VHL meetings, department meetings and communications.

• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures.

• Perform all other duties as assigned by management in a professional and efficient manner.

• Assist with collection calls to customers on parts related transactions.

• High level of computer proficiency and ability to utilize EBS business operating system.

• Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.

• Demonstrated understanding of mechanical systems, components, and parts along with familiarization and use of associated technical terms.

• Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.

• General willingness to help others and be a team player.

• Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.

• Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.

• Available on short notice to work overtime as customer demand or VHL operations dictate.

• Able to drive a VHL vehicle and insurable with acceptable driving record.

• 2+ years of technical and/or related studies and/or equivalent work experience as stated above.

• 1-3 years of experience as a parts specialist, inside/outside parts sales or equivalent in a dealership environment.

• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.

• Demonstrated familiarization with EBS or equivalent business operating system.

• Fluent in Spanish language a plus. (oral and written)

• Experience in dealership service department and/or service writer a plus.

Shop Service Supervisor | Washington Court House, OH

The Shop Service Supervisor manages the customer lifecycle experience for service and warranty. They should be a capable leader, with a strong technical background and ability to coordinate, organize, train and supervise personnel. They must be capable of managing the day-to-day service operation including dispatching, personnel, standards of performance, work output, work order processing, technical support and telematics data to satisfy customer’s service needs. The shop service supervisor is an integral part of the operations team.

Job responsibilities include but are not limited to the following:

Shop Service Oversight:

Manage service work orders in EBS-Dispatch system with unique segments for each repair and corresponding job codes. Adds or adjusts segments throughout repair cycle as necessary.

Schedule and dispatch service work according to priority and maintains an orderly flow of work leveraging EBS and other resources.

Maintain accurate and timely work order status changes within the EBS system for effective customer communications.

Primary accountability to oversee Shop service technician productivity and efficiency, minimize unrecovered time, rework and performance against repair quote.

Coordinate with management to adopt Best Practices and manage the implementation with shop service technicians. Such as; job codes, bar scanning and technology driven technical support.

Review and approve technician daily time cards. Turn over to Service Writer and ensure that it is properly applied to appropriate jobs.

Advises customers (external or internal) of necessary repair service including preparation and authorization of quotes; make recommendations to customer for preventative maintenance and upsell opportunities. Follow up as needed with updates or changes to repairs and quotes.

Coordinate with Sales Manager on equipment request forms, demo and start-up scheduling.

Assist Sales Department with evaluation of trade-ins requested, Responsible for prompt reconditioning of trade-in equipment in accordance with approved scope of work.

Assist with personnel management of Service Department staff including; problem resolution, time-off request, uniforms, and other areas as needed.

Ensures that COD customers are managed according to company policy. Collect payment upfront for shop service, special work or non-stock parts. Receive payment in full before releasing equipment to customer.

Collaborate with Service Management Team to track open work orders and manage the administrative process to achieve and maintain targets of days to close metric.

Technical Support:

Provide backup support to Service Manager for technical support, manage customer and internal needs for tech support or direct communications with service technician via phone, email and other virtual technologies. Including outside vendor support.

Lookup and provide necessary technical information for internal and external parties.

Provide face to face technical support for customers who come into branch.

Provide support for A/R issues that require technical context to resolve customer disputes.

Telematics Coordination:

Search telematics data and other resources to ensure that all service bulletins, campaigns, IK Kits and Conf.+ PM’s are being completed during machine touches. Collaborate with other departments to achieve target implementation goals and meet deadlines.

Utilize telematics resources to help validate customer complaints, assist with technician diagnosis, improve productivity and efficiency.

Notify customer of present or potential issues and leverage technology to enhance the customer experience and upsell services.

Service Parts Coordination:

Verify parts necessary for repairs, parts lookup/search, check stock, order and generate pick tickets and collaborate with parts personnel to pull parts for shop service jobs.

Manage daily incoming parts freight, back orders and expediting for items issued to shop service jobs as necessary.

Orders and maintains optimal inventory of shop supplies in shop cabinets.

Manages shop service parts returns and collaborates with parts department to determine appropriate disposition.

Coordinate daily, short term and long-term parts needs to ensure seamless and timely delivery of shop service.

Warranty:

Validate warranty coverage and initiate work order segment(s) for warranty claim in the EBS system.

Proactively identify machines or components that require greater investigation and consideration for warranty or discretionary coverage.

Coordinate with Service Manager and Mfg. reps to optimize customer warranty value and benefit.

Cooperate with the Warranty Administrator to ensure that all necessary information, photos, documentation are promptly and accurately provided, replaced parts are retained for return request.

Provide prompt and timely follow through in cooperation with Warranty Administrator to resolve denied or disputed claims.

Training:

Recognize and identify when training is needed and collaborate with Training Coordinator on individual training plans.

Coordinate with the Training Coordinator to achieve service technician training objectives.

Support the on-boarding process with new service and other personnel.

Ensure that all training time is properly tracked and recorded, assist in meeting annual training requirements.

Conduct and participate in bi-weekly and other service personnel training activities, record attendance and respective notes.

Quality Assurance:

Provide accurate description and preliminary diagnosis based on customer complaint, validate that technician diagnosis resolves customer complaint, coordinate with customer as necessary.

Recognize and research equipment records to identify prior history with machine or this type of repair.

Primary accountability to oversee and ensure the technicians quality of work performed and CSX related to shop service work is maintained at the highest standards.

Shared responsibility for the safety of service technicians and maintaining a safe working environment in the shop area and other work areas or customer job sites.

Monitor and maintain shop facilities and service tools and equipment for repairs and cleanliness following 5S practices.

Inspects all completed technician work. Reviews work orders for accuracy and completeness. Ensure labor, parts, and misc. items such as fluids, freight, mileage and sublet repairs are included.

Collaborates with Parts and Service Management to file Quality Notification Forms (QNF) or Return Material Authorizations (RMA) with Vermeer and other vendors as necessary.

High level of computer proficiency and ability to utilize EBS business operating system.

Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.

Ability to sit, stand, lift and twist repeatedly and for extended periods in both internal and external environments.

General willingness to help others and be a team player.

Excellent customer service skills, able to handle customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.

Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.

Available on short notice to work overtime as customer demand or VHL operations dictate.

2+ years of formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience

2+ years of formal education in Business Administration or related field or equivalent experience

1-3 years of experience as a service supervisor/manager experience or equivalent in a dealership environment.

1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.

Demonstrated familiarization with EBS or equivalent business operating system.

Field Service Supervisor | Washington Court House, OH

The Field Service Supervisor manages the customer lifecycle experience for service, warranty and telematics. They should be a capable leader, with a strong technical background and ability to coordinate, organize, train and supervise personnel. They must be capable of managing the day-to-day field service operation including dispatching, personnel, standards of performance, work output, work order processing, technical support and telematics data to satisfy customer’s service needs. The field service supervisor is an integral part of the operations team.

Job responsibilities include but are not limited to the following:

Field Service Oversight:

Manage service work orders in EBS-Dispatch system with unique segments for each repair and corresponding job codes. Adds or adjusts segments throughout repair cycle as necessary.

Schedule and dispatch service work according to priority and maintains an orderly flow of work leveraging the EBS and telematics system functionality.

Maintain accurate and timely work order status changes within the EBS system for effective customer communications.

Primary accountability to oversee field service technician productivity and efficiency, optimize travel, minimize unrecovered time, rework and performance against repair quote.

Coordinate with management to adopt Best Practices and manage the implementation throughout the service department. Such as; job codes, bar scanning, technology driven technical support.

Review and approve technician daily time cards. Turn over to Service Writer and ensure that it is properly applied to appropriate jobs.

Advises customers (external or internal) of necessary repair service including preparation and authorization of quotes; make recommendations to customer for preventative maintenance and upsell opportunities. Follow up as needed with updates or changes to repairs and quotes.

Coordinate with Sales Manager on equipment request forms, demo and start-up scheduling.

Assist Sales Department with evaluation of trade-ins requested on machines in the field.

Assist with personnel management of Service Department staff including; problem resolution, time-off request, uniforms, and other areas as needed.

Ensures that COD customers are managed according to company policy. Collect payment upfront for field service, special work or non-stock parts. Receive payment in full before leaving job-site.

Collaborate with Service Management Team to track open work orders and manage the administrative process to achieve and maintain targets of days to close metric.

Technical Support:

Provide backup support to Service Manager for technical support, manage customer and internal needs for tech support or direct communications with service technician via phone, email and other virtual technologies. Including outside vendor support.

Lookup and provide necessary technical information for internal and external parties.

Provide face to face technical support for customers who come into branch.

Provide support for A/R issues that require technical context to resolve customer disputes.

Telematics Coordination:

Administers service bulletins, campaigns, IK Kits and Conf.+ PM’s. Collaborates with Parts, Service and Sales management to achieve target implementation goals and meet deadlines.

Monitor Vermeer and other mfg. telematics systems daily for alerts and priority statues.

Notify customer of present or potential issues and leverage technology to enhance the customer experience and upsell services.

Utilize telematics resources to help validate customer complaints, assist with technician diagnosis, improve productivity and efficiency.

Act as primary liaison between machine and people who can benefit from the telematics data

Recognize and report “visiting” machines to help capture sales opportunities.

Setup and maintain service schedules in EBS utilizing telematics data.

Oversee the daily import/export of data between VHL, EBS and Vermeer.

Service Parts Coordination:

Verify parts necessary for repairs, parts lookup/search, check stock, order and generate pick tickets and collaborate with parts personnel to pull parts for field service jobs.

Manage daily incoming parts freight, back orders and expediting for items issued to field service jobs as necessary.

Orders and maintains optimal inventory of shop supplies and parts on truck branch inventories.

Performs daily parts inventory replenishment on service trucks, continually adjust and optimize field service truck inventories.

Manages field service parts returns and collaborates with parts department to determine appropriate disposition.

Coordinate daily, short term and long-term parts needs to ensure seamless and timely delivery of field service.

Warranty:

Validate warranty coverage and initiate work order segment(s) for warranty claim in the EBS system.

Proactively identify machines or components that require greater investigation and consideration for warranty or discretionary coverage.

Coordinate with Service Manager and Mfg. reps to optimize customer warranty value and benefit.

Cooperate with the Warranty Administrator to ensure that all necessary information, photos, documentation are promptly and accurately provided, replaced parts are retained for return request.

Provide prompt and timely follow through in cooperation with Warranty Administrator to resolve denied or disputed claims.

Training:

Recognize and identify when training is needed and collaborate with Training Coordinator on individual training plans.

Coordinate with the Training Coordinator to achieve service technician training objectives.

Support the on-boarding process with new service and other personnel.

Ensure that all training time is properly tracked and recorded, assist in meeting annual training requirements.

Conduct and participate in bi-weekly and other service personnel training activities, record attendance and respective notes.

Quality Assurance:

Provide accurate description and preliminary diagnosis based on customer complaint, validate that technician diagnosis resolves customer complaint, coordinate with customer as necessary.

Recognize and research equipment records to identify prior history with machine or this type of repair.

Primary accountability to oversee and ensure the quality of work performed and CSX related to field service work and maintain the highest standards.

Shared responsibility for the safety of field service technicians and maintaining a safe working environment in the shop area and other work areas or customer job sites.

Monitor and maintain field service trucks and equipment for service, repairs and cleanliness following 5S practices.

Inspects all completed work orders. Reviews work orders for accuracy and completeness. Ensure labor, parts, and misc. items such as fluids, freight, mileage and sublet repairs are included.

Collaborates with Parts and Service Management to file Quality Notification Forms (QNF) or Return Material Authorizations (RMA) with Vermeer and other vendors as necessary.

High level of computer proficiency and ability to utilize EBS business operating system.

Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.

Ability to sit, stand, lift and twist repeatedly and for extended periods in both internal and external environments.

General willingness to help others and be a team player.

Excellent customer service skills, able to handle customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.

Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.

Available on short notice to work overtime as customer demand or VHL operations dictate.

2+ years of formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience.

2+ years of formal education in Business Administration or related field or equivalent experience.

1-3 years of experience as a service supervisor/manager experience or equivalent in a dealership environment.

1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment.

Demonstrated familiarization with EBS or equivalent business operating system.

Field Service Technician- I | Washington Court House, OH

The Field Service Technician I – will primarily be responsible for performing preventive maintenance (PM’s), field campaigns (IK Kits), diagnosis, and repair, along with some minor fabrication and welding on Vermeer equipment and other similar manufacturers. Work may be performed in the field at customer facilities or job-sites or in one of our shop locations. The Field Service Technician I, works Safely and efficiently using a wide variety of tools and instruments along with working knowledge of, and/or experience with mechanical, hydraulic, and electrical principles necessary. They will hold themselves and others accountable for providing a superior customer experience and upholding Vermeer Heartland reputation with our customers, partners and communities.

Job responsibilities include but are not limited to the following:

Preventive Maintenance / IK Kits:

Primary accountability for completing Conf.+ and other PM’s along with IK Kits that don’t require major time or exceed resource availability.

Follow provided instructions for IK Kits. Notify VHL Service leadership or Mfg. of any variance or discrepancy.

Coordinate with Field Service Supervisor and customer to schedule and complete the work that is due.

Perform routine Preventive Maintenance on equipment per recommended inspection form. Change oil/filters, lubricate, check operations, make adjustments, notate repairs, follow-up as instructed.

Visually inspect equipment for safety, wear and tear, missing, damaged and malfunctioning components and features.

Notate necessary repairs on work orders and advise service management of suggestive selling opportunities.

Telematics:

Leverage the Vermeer and other mfg. web portals for telematics data to assist in scheduling and delivering services.

Ensure that telematics records are up to date and accurate and make adjustments where necessary.

Collaborate with the Telematics Specialist and Service leadership as necessary to improve service delivery efficiency, machine performance, customer experience and lifecycle sales opportunities.

Diagnosis and Repair:

Independently perform diagnosis based on customer complaint and write-up. Apply product knowledge, professional expertise and recommended procedures to observe and listen to operating machinery to detect malfunctions.

Conduct repairs and replacement of components based on diagnosis. Follow recommended practices and procedures in accordance with time standards. Continually checking for other necessary repairs or causes of failure.

Validate equipment operation and run-test machinery as necessary to ensure proper repair and overall operation.

Accepts assignments from service management. Clarifies uncertain or unclear instructions.

Proactively and timely seeks out job assignments and further guidance and instruction to avoid delays and unproductive time.

Utilize personal and Heartland provided tools and equipment such as; hand tools, presses, cranes, fixtures, benches, hose making machine, diagnostic tools, harnesses, pressure gauges, flow meters, etc.

Efficiently uses computer and other electronic testing devises along with diagnostic software and harnesses, cables, etc. to communicate, download, save and send files for internal purposes and OEM diagnostic/warranty requirements.

Able to effectively utilize schematics, diagrams, blueprints and other written instructions for diagnostics, repair and/or installation of equipment and components.

Proficiently use torches, welders, drills/bits, reamers, taps/dies, and other equipment to fabricate and repair equipment and components.

Customer Service:

Ensure customers equipment is well cared for while being repaired and safeguard against potential damage caused during the repair process.

Communicates effectively with customer, Heartland personnel and outside vendors. Respectfully, timely, and clearly listens and responds via various methods including; phone, text, email, video, audio and face to face.

Interacts closely with Field Service Supervisor and Parts personnel to ensure “Right Part” at the “Right Time” for the “Right Price” to complete necessary repairs.

Consciously alert and takes action to enhance the overall customer experience.

Training and Continuous Improvement:

Actively participates in routine department and company meetings and training.

Successfully participate in instructor lead and on-line training courses as assigned for a minimum of 20 hours annually. Includes completing VU Service Fundamentals within first 12 months of employment.

Seeks out opportunities to learn and develop both product and technical knowledge.

Quality and Safety:

Takes accountability and pride in quality of work performed. Assumes responsibility for individual rework and actively seeks to reduce their own and others rework.

Responsible for accurate and timely recording of time, job codes, repair description, parts, supplies along with required customer and equipment information on work orders and other documentation.

Complete periodic required forklift training and operate forklift safely.

Properly and safely utilize personal and Heartland provided tools and equipment.

Maintain tools and equipment, report items in need of repair to Service Management.

Maintain cleanliness of work area and Heartland property and equipment.

Demonstrated familiarization with Vermeer products and/or similar industrial, agricultural equipment utilizing mechanical, hydraulic, electrical systems powered by gas, diesel or electric.

High level of computer proficiency and ability to utilize EBS business operating system and various OEM manufacturers software for diagnosis, repair and work order documentation/processing.

Able to multi-task and work efficiently in a fast-paced, high demand role on a consistent basis.

Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.

General willingness to help others and be a team player.

Excellent customer service skills, able to handle dissatisfied customer complaints, de-escalate situations, accept criticism, able to turn negative situations into positive experiences and opportunities.

Must demonstrate excellent people management skills for both internal co-workers and subordinates as well as external customers and suppliers.

Available on short notice to work overtime as customer demand or VHL operations dictate.

Valid driver’s license and able to meet Heartland insurance providers qualifications.